Oludeniz Transfer Terms & Conditions


1. These terms and conditions (1-30) apply to passengers booking with oludeniztransfers.co.uk (hereinafter referred to as ODT)

2. In the event of the booking being for two or more people, or a booking being made on behalf of a third party, the individual who is making and responsible for the booking [hereinafter referred to as the Client] is deemed to be acting as ‘Agent’ for all members of the party travelling, [hereinafter referred to as the Passenger(s)], and by making a booking with ODT is also deemed to have accepted the ODT Terms and Conditions on behalf of each member of the party.

3. Bookings may only be made by email or fax through the ODT office but ODT reserves the option to take telephone bookings, provided full and correct details are supplied to ODT administrative staff. The client may be held responsible for any additional charges in this regard if the details are later found to be incorrect.

4. ODT reserves the right not to accept last minute bookings.

5. A minimum of 20% of the payment is required at the time of booking (provided the transfer is booked more than four weeks before the departure date.)

6. If the booking is made within four weeks of the departure date the full amount must be paid.

7. The remaining (80%) balance of the payment may be made to ODT using credit card or bank transfer. (For payment using credit card see terms and conditions 9) (for cash payments see terms and conditions see terms and conditions 8).

8.
ODT can accept a cash payment for the balance at the collection point, where the balance will be paid to the ODT driver who will exchange it for a receipt. Credit cards are not an acceptable form of payment at this stage.

9. To ensure our clients security credit card details will be obtained by ODT using Skype telephone and not using written any electronic correspondence (email etc.)

10. This payment is not refundable except in the event of 11 (hereafter). At this time ODT will issue a Reservation Request. If ODT is able to provide the service a confirmation email (Transfer Voucher) will then be sent to the Client. If ODT is unable to provide the service a cancellation email will be sent to the Client.

11. ODT may refund all payments made for a booking only if said booking is cancelled by ODT subject to all terms and conditions hereinafter.

12. The confirmation email (Transfer Voucher) is the ticket. This must be presented to the ODS Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking.

13. Cancellations must be made by email to the ODT Booking Office (info@oludeniztransfers.co.uk ) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the client to contact ODT on Tel 2526167715 / 05414865371. Cancellations must be made more than 7 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, ODT, at its absolute discretion may refund the cost of the transfer (and any supplements paid) subject to 15 TL administration fee and the card transaction fee. ODT maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.

14. Any complaint or request for refund must be made by email to info@oludeniztransfers.co.uk within one calendar month of the return date of travel.

15. Passengers are limited to three items of luggage, such as two suitcases and a hand luggage or similar item, per person. For additional luggage requirements please contact ODT for details.

16. The make, model and type of vehicle used for ODT transfers may vary from those pictured on the ODT website.

17. All ODT vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.

18. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/departure town selected for the transfer route at the time booking. Although we will always do everything within our power to help visitors to our beautiful country if finally, after all possibilities have failed and the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.

19. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Transfer Voucher to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no contact has been supplied may cause you to miss your resort pick-up, in which case n o refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transfer Voucher. This is applicable to all ODT services.

20. Any changes to booking details must be made by email directly with ODT Booking Office (info@oludeniztransfers.co.uk) at least 24 hours prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of ODT.

21. The passengers will meet the representative for ODT or their appointed driver at the ‘Oludeniz Transfers’ assembly point at Dalaman International Airport.

22. Passengers are not permitted to drink alcoholic beverages in ODT vehicles under any circumstances.

23. Smoking is not permitted in ODT vehicles under any circumstances.

24. With shared transfers there is a possibility of a 45 minutes waiting time after your meeting with our ODT representative.

25. Any delays caused as a result of the client giving incorrect information about times and flights to ODT are solely the responsibility of the client and passengers and ODT will not be held accountable or be liable for any refund.

26. ODT private transfers will operate door to door for the accommodation except some parts of Gocek, Fethiye; Kayakoy) as long as you can provide the full address and accommodation details or if you agree to be dropped off at a certain point and picked up from the same point.

27. All ODT transfers are door-to-door, where road access permits. There are several destinations where embarkation points will be used or where Passengers are travelling on Scheduled Shared Transfer services out of Dalaman Airport to Gocek, Fethiye and Marmaris; in these cases where central embarkation used (details can be found on the Transfer Voucher) it is the responsibility of the Passenger to ensure that they are at the specified point as per the scheduled departure. If a Passenger misses their Scheduled collection they will be offered space on the next available Scheduled Shared Transfer but no refund will be available.

28. At the time of booking a Scheduled Shared Transfer, the Client selects a specific airport departure time. These departure times are fixed, so, if the Passenger(s) is subject to delay, or misses their specified departure time the transfer will leave without them. In this instance Passenger(s) will be offered transport on the next available Scheduled Shared Transfer to their destination, however they will have missed their Scheduled Service and no refund will be available.

29. If a Shared Transfer has been booked and the Passenger(s) is subject to delay, the driver will wait for up to 30 minutes from the Passenger(s)'s scheduled arrival time, after which the Passenger will be deemed to have missed their transfer. In this circumstance no refund is available. The Passenger(s) will be offered transport on the next available Shared Transfer to their destination. In the case of flight delays it is the responsibility of the Passenger to contact the Agent on the number provided on the Transfer Voucher; this should be done as soon as the Passenger becomes aware of the delay to their flight.

30. If a Private Transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 60 minutes from the original scheduled flight arrival time free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your Agent in advance on the number provided on your Transfer Voucher, subject to availability.

31. In the case delays it is the responsibility of the Passenger(s) to contact the Agent on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay to their flight.

32. In the event of a No Show the passengers are held solely responsible and no refund will be due from ODT

33. In the event of a Private Transfer Service being missed through delays, the Passenger(s) will be offered transport on the next available Shared or Scheduled Shared Transfer service to their destination.

34. If a Passenger(s)'s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next available Shared Transfer or Scheduled Shared Transfer to their destination. However, the Transfer booking is tied to the schedule of flight times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available. On the day of transport if ODT fail for any reason within its control to deliver its passengers to the destination confirmed on their Transfer Voucher, ODT will provide suitable transport, such as another minibus, private car, taxi etc, to take them there. Any reimbursement made by ODT for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.

35. In the event of the passenger(s) failing to show for their transfer or missing their allocated transfer for the reasons given [terms and conditions 24-34], it is the responsibility of the passenger(s) to contact ODT before finding alternative transport or taking another vehicle to their destination. If they fail to do so there will be no reimbursement, refund or compensation available from ODT.



My status
Ovacik Mahallesi 134 Sok No:7 Oludeniz Fethiye Muğla 48340
Tel: +90 (0) 252 616 77 15
Fax: +90 (0) 252 616 77 16
Email:info@oludeniztransfers.co.uk